Services

All of our support services focus on the person. Consumers are encouraged to keep busy, maintain and learn new skills that enable them to live in their own homes safely, for as long as possible. We provide opportunities for consumers to be actively involved in the wider communities and assist in building new social networks.

Domestic Assistance

Support workers will always focus on the consumers’ skills and abilities, so they can maintain their independence. 

Domestic support

Support workers may help with carrying out household tasks like cleaning, sweeping, ironing, vacuuming etc.  Support workers encourage the consumer to continue to do what they can manage and assist with what they can't.  Support workers may also (Where appropriate) offer support and assistance to learn new skills or regain skills they may have lost.

For example, the support worker and consumer work alongside each other, the worker vacuuming while the consumer does light duties they can manage.

Phone: 9339 9327

Gardening/Home Maintenance

This service is for essential repairs and maintenance of a house, garden or yard for safety.

We encourage the consumers to continue to do what they can manage and be assisted with what they can't.  We may also (Where appropriate) offer support and assistance to learn new skills or regain skills they may have lost.

Gardening and Home maintenance includes:

  • Support with gardening, lawn mowing, weeding, pruning, gutter cleaning etc. to keep your home and yard in a safe condition.
  • Minor repairs such as changing light globes, fixing taps, basic carpentry and painting.
  • Minor repairs necessary to allow consumers to remain independent in their home, such as; fixing gates, cupboard doors etc.
  • We may also support consumers to arrange for bigger jobs to be done by a tradesperson.Home Maintenance

If the person with a disability or who is frail has difficulties placing their rubbish bin out for collection, the Community Services officer can be contacted for referral to a specialty priority bin service.

 Gardener/Handyperson: 0419 915 436


Social Support

Social Support is offered in the consumer’s home as well as out in the community.

Support workers can assist with the necessary tasks of daily living. It may involve visiting consumers at home, doing banking, paying bills, helping with telephone calls , writing letters, taking consumers shopping and other odd jobs.

Support workers will encourage consumers to do what they can manage, and offer a supportive, friendly and relaxed atmosphere for consumers to maintain their skills, regain confidence and build their social networks.Social Support Centre

In-home Respite

In-home respite care is provided in the consumers’ home to give Carers time off from their caring duties.

It may include mobile respite. If the consumer with a disability or who is frail has needs out of the house, in home respite may give them the opportunity to have a break from their home and carer.

Support workers encourage consumers to continue to do what they can manage and offer a supportive, friendly and relaxed atmosphere to maintain their skills, regain confidence and build their social networks.

In-home Respite Support Worker: 0408 945 152

Centre-based Day Care Social Centre

The Town’s Neighbourhood Link Day Centre is located at the Tricolore Community Centre at 5 Wauhop Rd, East Fremantle. It is a place that encourages re-ablement and provides a caring and supportive atmosphere for social interactions and connections with the wider community.

Consumers attend regularly and participate in wide variety of activities such as Board games, art and craft, gardening, day trips, walks and social outings.Social Support

Support workers encourage consumers to continue to do what they can manage and offer support and assistance to keep busy, learn new skills and build new social networks.

Transport is available for all participants.

Community Based Day Care Phone number: 9319 3049 or 0407 193 751

Community Based Bus Service

Our community bus service offers transport to shopping centres on Thursdays.  We encourage consumers to continue to do what they can manage and offer assistance when needed.

Thursday Bus Contact: 0419 915 436

Social Outings

Group outings in the Town of East Fremantle community bus are held on Mondays for HACC funded clients. The program offers a wide variety of weekly outings during February to November to venues and attractions.

Support workers encourage consumers to continue to do what they can manage and offer a supportive, friendly and relaxed atmosphere to help keep busy, maintain their skills, regain confidence and build their social networks.

Monday bus contact: 0419 904 922or 0400 046 402

Social Support Group

Counselling/Support Information, Advocacy and Referral

Counselling/Support, Information, Advocacy and Referral covers a number of services which help the client and/or carer deal with the situation of caring. It also includes support to individual clients on accessing general community services (advocacy).

Assistance includes

  • Dementia support and counselling
  • Carer support and counselling
  • One-to-one training or advice to assist with coping with a situation
  • Provision of information to a client or carer (eg, about other services available in the area)
  • Referral to other services if the services we offer don't extend to what the client may need

These services are usually provided on a one-to-one basis with the client or carer.

Centre-based Day Care - Summer Holiday Program - Disabled Youth Program (12-30 years)

Our service offers great respite for carers and fantastic recreational opportunities to younger consumers with disabilities. Re-ablement programs enables consumers to connect with the community in a friendly and supportive environment and learn new skills. The Summer Holiday program is based at our Sumpton Green facility at Locke Park, cnr of Moss and Fletcher Streets, East Fremantle and operates annually over December and January.

Support workers encourage consumers' to maintain their independence recognizing their abilities and skills and offer assistance where needed.

Phone: 0422 444 505

Assessment, Case Planning, Review and Co-ordination

All HACC consumers undergo a formal assessment prior to commencement of service delivery.

Access Care Network Australia (ACNA) and the Regional Assessment Service (RAS) Teams gather information about each consumer's level of need for assistance in various activities of daily living and form an individual support plan detailing their specific needs of service.

In addition, a timeframe for review is established and the need for referral or case co-ordination is determined. It takes time to develop, monitor and review each person's service care delivery.

Phone Sue: 9339 9327